Butterfly Embroidery Machine Support

Live phone support based out of Fort Worth, Texas

Contact Us - We offer live phone based English and Spanish phone support during our normal working hours. Call us if you need us +1-817-346-7691 and our experienced techs will be happy to help you.

Headquarter training and support based out of Fort Worth, Texas

We welcome our Butterfly family to onsite training and support at our headquarters. Just schedule a time with our techs and we will be happy to attend to you.

Training, Support Videos, Manuals

We offer a large selection of training and support videos. Visit our Video page on YouTube.

Also check out our Technical Support Library for manuals, guides, video archives, and additional support.

Email Support

Feel free to contact us at anytime via email. We try to attend to email as fast as possible and can usually get back to you quickly. Contact us at

Emergency and On Location Support or Training at your place

Do you need emergency training or support at your location? We are happy to go out there as fast as possible and get you embroidering as much as possible.

Web and online support

We also use online web support and tools such as TeamViewer, Skype, Whatsapp, Facetime, etc. Have a problem, let us know and we will setup a live training or support session. Don't forget to check our Technical Support Blog and our Technical Information Blog.

Premium Quality Customer Support

Contact us without hesitation if you have any issues with your Industrial Butterfly Embroidery Equipment +1 817 346 7691 or email us at

Butterfly Product Overview

Quick Fixes or Common Issues